Tekla Help Center

Archive

• Can I return an Archive order in-store?
• Can I return an order purchased at Archive?
• Why can I no longer access the Archive site?
• Why might my product differ slightly from the product photos?

Returns and exchanges

• How to return my order?
• How much does it cost to return an order?
• Can I exchange an order?
• Can I return or exchange products in-store?
• How long does it take to process a return?

Shipping and delivery

• What are the shipping rates and estimated delivery times?
• Where do you ship from?
• Which countries do you ship to?
• Where is my order?

Orders and payment

• I’m ordering from overseas. What do I need to consider?
• How can I apply a discount code?
• How do I amend my order?
• Can I cancel my order?
• How do I create an account?
• Missing order confirmation

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Products and sizing

• Why might my product differ slightly over time?
• Scented candle details
• Bedding details
• Sleepwear details
• Terry details
• Restock information

See all 13 articles

Gifting and gift cards

• Can gift cards be used in a different country?
• Can I add a gift note?
• Can I receive a refund for my gift card?
• Can I use a discount code with a gift card?
• Can my order be gift wrapped?
• Do gift orders include an invoice or prices?

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Contact and store information

• Stockists
• Customer care opening hours
• Tekla Copenhagen
• Tekla Marylebone
• Tekla Selfridges
• Sales, trade and press enquiries

See all 8 articles