Your purchase is covered by the Danish Sale of Goods Act, granting you a 24-month right to complain. This means that you can either have a faulty product(s) repaired or replaced, or receive a refund or reduction in the purchase price, depending on the specific situation. Your right to complain is only applicable to defects of the product(s) that were present at the time of delivery and not defects that have occurred as a result of faulty usage or damages made after you have received the product(s).
If you have a complaint regarding faults in your received product(s), including damage incurred in transit, please let us know within a reasonable period from the point where the defect was identified by emailing our customer care service at customercare@teklafabrics.com or visiting us at Tekla Copenhagen.
When contacting our customer care, please provide the following:
– Your 6-digit Tekla order number
– A description of the issue
– Photos of the issue
All faulty products must be washed before returning. We reserve the right to reject soiled products.
If you made your purchase from a stockist, please contact them directly to register your complaint.