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My tracking hasn't updated

It is normal for tracking information to take some time to update after dispatch.

  • Less than 2 business days: Please allow a little more time for the next tracking scan.
  • More than 2 business days: We recommend contacting the carrier directly using your tracking number, as they are often able to provide the fastest update and help expedite the process.

Alternatively, if you need further assistance, our customer care team will be happy to investigate the shipment with the carrier.