If your tracking shows that your parcel is moving through the carrier’s network but has been delayed, this may be due to high shipping volumes, customs processing, weather conditions, public holidays, or other carrier-related issues. Unfortunately, these delays are outside of our control.
We recommend contacting the carrier directly using your tracking number for the latest delivery update, as they can often provide the most up-to-date information and help expedite the process.
If you require further assistance, our customer care team will be happy to investigate the matter with them.