We are happy to assist you with an exchange of your items, up until 30 days after the order was delivered. To arrange an exchange, please contact our customer care via our chat or at customercare@teklafabrics.com and include your Tekla order number.
If the new items need to be shipped to a different address than the original order, please inform us in your initial message.
When arranging exchanges, we cover the cost of the return shipping so that you will only pay for the shipping of the new products. Moreover, additional products can be added to your exchange.
The new products will be shipped once the return has been processed and the payment for the shipping of the new products has been completed.
Please note that we can only ship the new items to the same country as the original order.
For orders placed in Denmark, we also offer exchanges in our store at Vognmagergade 7. Opening hours can be found on the store page. Please bring your order number in order for us to process your exchange.
For orders placed in the UK, we also offer exchanges in our store at 10 Marylebone High St, London. Opening hours can be found on the store page. Please bring your 6-digit Tekla order number in order for us to process the return.
Products returned should not be used or have any damage and must be returned with original tags and packaging.