Tekla is happy to accept returns and exchanges no later than 30 days from the date of receipt. Products should be returned new, unused and with their original tags and packaging.
Please follow online guidance in the return and exchange portal to receive a prepaid return label, as return labels are not included as part of the order.
If exchanging the product(s), shipping is complimentary. The new product(s) will be shipped once the return has been processed.
If returning the product(s) for a refund, the cost of the return label will be deducted from the refund.
Gift sets must be returned or exchanged in their entirety and their original packaging. It is not possible to return or exchange individual products within a gift set.
You are also welcome to send the items directly back to us using your preferred carrier. Please select a home delivery option and ensure you obtain a receipt for the return shipment that includes a tracking number. Make sure to include the return invoice received upon registering the return in our return portal in the parcel. The parcel should be sent to our warehouse at the following address:
Link Logistics
Att: Tekla Fabrics
Vallensbækvej 51-53
2605 Brøndby
Denmark
Please note that the products are your liability until they are safely received back at our warehouse.
Once your return parcel has been delivered to our warehouse, we aim to process the return within 2 business days. The refund will then be issued to the original payment method used for the order.
For orders placed in Denmark, you can also process your return in our store at Vognmagergade 7. Opening hours can be found on the store page. Please bring your 6-digit Tekla order number in order for us to process the return.
For orders placed in the UK, you can also process your return in our store at 10 Marylebone High St, London. Opening hours can be found on the store page. Please bring your 6-digit Tekla order number in order for us to process the return.